Customer Frequently Asked Questions

These are the most commonly asked questions by our clients. If you don't find an answer to your question, do not hesitate to contact us. We will be happy to provide you with any information you need to get you started.

What is the typical turnaround time?
After payment is made it's typical to receive your first revision within 24 hours. Revision requests typically take between a few hours but in some cases are handled in a few minutes depending on the availability of the designer.

What is your pricing structure?
Pricing information can be found HERE.

How do I place my order?
Click HERE to place your order. Be sure to fill in the required fields.

Do you offer a discount on bulk orders?
Yes, we do offer a discount based on orders for more than 5 banners. Contact Us for bulk order pricing.

What payment methods do you accept?
Right now we accept Paypal (sales@cheapwebbanners.com) but in some cases we can accept payment through personal checks.

How many change requests can I make if I don't like my banner?
Up to 3 FREE revisions are included with each banner.

What file format is my banner going to be?
Standard animated and non-animated banners are available in GIF or JPEG format. These banners are available in a full range of sizes (skyscraper, full banner, half banner, square, buttons, and microbuttons.) Be sure to specify the banner type and size specifications when ordering.

What size banners do you offer?
Any Size. Standard sized banners are shown HERE but we can create custom sized banners to fit your needs.

What kind of changes can I request?
Colors, animated frame positions, text placement, font size, etc...

Do you provide HTML code for my banner?
Generally we cannot guarantee to offer HTML help because that's not our area of expertise but we have yet to refuse to help a client with the basics of getting their ad live.

Where do I send reference files associated with my order?
You can send any reference files to sales@cheapwebbanners.com.

What is the difference between an animated banner and a static banner?
Animated banner have moving elements, typically rotating through a series of text promoting your products or services. Static banner is just an image with no moving elements.

I ordered a banner from you in the past but I lost it.
We generally keep a record of your banner and if you contact us we'll surely search for it and send it to you free of charge.

Do you offer phone support?
At this time we do NOT offer phone support. The best way to get in touch with us is to fill out the contact form.

What is a Flash Banner and should I spend the extra money on a flash banner?
A Flash banner is used when a customer needs to provide more multimedia options at a smaller file size and end user must have the required Flash plug-in in order to view your banner. Our suggestion would be to go with a standard animated banner ad.

Please contact us with any additional questions you may have.
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